Return, Exchange & Refund Policy

At ARSHIKHA FASHION (Proprietor: SHIKHA KAPPADAN, Kochi, Kerala), every saree and women's wear item is thoroughly inspected for weave quality and finish before dispatch. We aim to ensure you have a delightful shopping experience. If you happen to receive a damaged, defective, or wrong product, please review our policy below.

1. Return Window

Customers may initiate a return or exchange request within 7 calendar days from the date of confirmed delivery. Return requests initiated beyond 7 days will not be accepted.

2. Return Eligibility & Condition of Items

To qualify for a return or exchange, the item must fulfill the following criteria:

• The saree / garment must be completely unused, unworn, unwashed, and without any perfume, stains, or damage.
• Original tags, folds, blouse piece fabric, and all original protective packaging must remain intact.
• A valid invoice / proof of purchase from arshikha.in must be provided.
• Custom-stitched blouses or sarees with custom fall and pico completed upon customer request cannot be returned unless received in defective condition.

3. How to Request a Return

1. Email our customer support team at support@arshikha.in within 7 days of delivery.

2. Provide your Order Number, clear photos/video highlighting the defect or incorrect product received.

3. Our team in Kochi will review and provide return shipping guidance within 24 to 48 hours.

4. Refund Processing Timelines

Upon receipt and quality inspection of the returned item at our Kochi facility:

• Prepaid online payments (UPI, Credit Card, Debit Card, Net Banking) will be refunded to the original payment source within 5 to 7 working days.
• Cash on Delivery (COD) orders will be refunded via direct bank transfer (NEFT/UPI) to the customer's verified account within 5 to 7 working days.

5. Contact for Returns

For any return or refund assistance, contact support@arshikha.in (ARSHIKHA FASHION, Kochi, Kerala, India).